Technical Staff Assistant

Review the job description for a Technical Staff Assistant. A number of the underlined keywords have links to interview questions for that keyword or job function.

Description: Under general supervision, provides administrative support to City Departments.  Orders and tracks the delivery of computer equipment; troubleshoots problems and performs maintenance and minor repairs to hardware and software; provides ongoing user support to City personnel.  Provides one-on-one training upon request.   Gathers and manipulates data enabling residents to access data via the City website.

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Additional IT interview resources:

• Algorithms For Interviews, Adnan Aziz, 2010

• Cracking the Coding Interview, Fourth Edition: 150 Programming Interview Questions and Solutions, Gayle Laakmann, 2008

• Programming Interviews Exposed: Secrets to Land Your Next Job, John Mongan, 2007

Review these critical interview tips before your interview:

• Interview Etiquette

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• Questions to Ask the Interviewers

Search for current trends and subject areas for your Technical Staff Assistant interview:

Practice Technical Staff Assistant

1. How are you qualified for this job?
   Tips on your interview opening.

2. What steps would you take prior to approving payment for computer equipment?
   Among other things be sure to check the purchase order and verify receipt in working condition.

3. What experience have you had in creating graphics?

4. Assume that you been appointed as a Technical Staff Assistant. You've been asked to train one of the Department manager's on a PC application. What will you do to make sure that the training is as effective as possible?
   Might mention if a gap analysis has been performed. Otherwise, focus on identifying (ask) the training needs and addressing those needs.

5. What is your greatest strength?
   This is a people job, so emphasize a people "related" skill.

6. What guidelines might you follow in determining the types of data that should be made available via the public website?
   Include data that can inform and also what requests can be processed electronically.

7. How would you go about prioritizing your assignments?
   Consider legal requirements, public safety issues, monetary penalties, due dates, ask boss.

8. Tell us about your experience in working on a help desk.

9. Is there anything we've missed?
   Tips on your interview closing.