Telephone Skills

"Telephone Skills" is one of the interview key words/phrases that frequently appear in job ads or job descriptions.  Listed below are a few of the possible interview questions you may be asked in the interview regarding "telephone skills".  Review each interview question below to prepare yourself for the interview.

Review these critical interview tips before your interview:

• Interview Etiquette

• How to Dress for Your Interview

• Questions to Ask the Interviewers

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You have the experience and skills to be the winning candidate.  Make a perfect presentation with our easy to follow interview guides.  Answer questions naturally without sounding rehearsed and be confident for your interview:

• Complete Interview Guide
  Matt & Nan DeLuca and the job-interview.net interview experts will prepare you for your interview with:  

  1. Answers to tough job interview questions including follow-up questions.

  2. Thank you letters and interview follow-up.

  3. Three (3) practice interviews with our exclusive strategy

  4. Questions to ask the interviewers.

  5. Last minute interview?  Use our 24 hour plan.

• Complete Interview Guide with Supervision Interview Guide
  The Complete Interview Guide and the Supervision Interview Guide plus save when you buy the two guides together! 

• HR Professional Interview Guide
  Job interview resources for the Human Resources/Personnel professional includes HR Interview Question Bank and answers to tough interview questions.

• Supervision Interview Guide
  Supervision interview question bank and answers to the toughest supervision interview questions.

Job Interview Questions

Notice how small changes in the interview questions will change your answer.  Possible follow-up questions are noted with a bullet.  Use our mock interviews based on actual job listings and interviews for more interview practice:  

1. What is the importance of greeting the customer politely on the telephone?

2. In taking a message for another employee, what information should be included on the message?

3. Another department calls for your supervisor. Your supervisor is on the telephone. How will you handle this call?

4. A citizen calls and is irate because she has been transferred to three different departments and cannot get anybody to answer her question. How will you handle the call?

5. What telephone techniques are important when serving as a receptionist?

6. Your supervisor is on the telephone. An outside organization calls and when you inform your supervisor, he simply says "Handle it". What will you do?

7. The supervisor returns after lunch and says that the information on the call slip you took is incorrect. How will you handle this?

8. What are the basic rules for answering the telephone?
   Pick up the telephone within three rings, greet the caller, give your name and ask how you may be of assistance.

9. What are the basic rules for putting a customer on hold?
   Ask the customer if its ok to place them on hold, wait for an answer, tell the customer why they being placed on hold, give a time frame, and thank them when you return.

10. Name the steps to correctly transfer a customer call.

11. Name the steps to correctly take a message in a coworker’s absence.