"Telephone Skills" is one of the interview key words/phrases that
frequently appear in job ads or job descriptions. Listed below are a
few of the possible interview questions you may be asked in the interview
regarding "telephone skills". Review each interview question
below to prepare yourself for the interview.
Review these critical
interview tips before your interview:
have the experience and skills to be the winning candidate. Make a
perfect presentation with our easy to follow interview guides. Answer
questions naturally without sounding rehearsed and be confident for your
Matt & Nan DeLuca and the job-interview.net interview
experts will prepare you for your interview with:
tough job interview questions including follow-up questions.
Thank you letters
and interview follow-up.
practice interviews with our exclusive strategy
Questions to ask
interview? Use our 24 hour plan.
Interview Guide with Supervision Interview Guide
The Complete Interview Guide and the Supervision
Interview Guide plus save when you buy the two guides together!
Professional Interview Guide
Job interview resources
for the Human Resources/Personnel professional includes HR Interview
Question Bank and answers to tough interview questions.
Supervision interview question bank and answers to the
toughest supervision interview questions.
Notice how small changes in
the interview questions will change your answer. Possible follow-up
questions are noted with a bullet. Use our mock
interviews based on actual job listings and interviews for more
What is the importance of greeting the customer politely on
In taking a message for another employee, what information
should be included on the message?
Another department calls for your supervisor. Your supervisor
is on the telephone. How will you handle this call?
A citizen calls and is irate because she has been transferred
to three different departments and cannot get anybody to answer her question. How will you
handle the call?
What telephone techniques are important when serving as a
Your supervisor is on the telephone. An outside organization
calls and when you inform your supervisor, he simply says "Handle it". What will
The supervisor returns after lunch and says that the
information on the call slip you took is incorrect. How will you handle this?
What are the basic rules for answering the telephone?
Pick up the telephone within three rings, greet the caller, give your name and
ask how you may be of assistance.
What are the basic rules for putting a customer on hold?
Ask the customer if its ok to place them on hold, wait for an answer, tell the
customer why they being placed on hold, give a time frame, and thank them when you return.
Name the steps to correctly transfer a customer call.
Name the steps to correctly take a message in a