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Supervision and Management Situations

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• Complete Interview Guide with Supervision Interview Guide
  Matt & Nan DeLuca and the job-interview.net experts will prepare you for your interview with the Complete Interview Guide and the Supervision Interview Guide.  Answer questions like a pro without the jitters and embarrassment:

  1. Identify interview question areas and possible interview questions.  

  2. How can key words in the ad or job description help you make an impact on the interviewers?

  3. Give natural unrehearsed interview answers - do's and don'ts
  4. Questions to ask the interviewers
  5. Answers to the toughest interview situations and interview questions.
• Supervision Interview Guide
  Supervision interview question bank and answers to the toughest supervision interview questions.
• Interviewer's Question Bank
  Responsible for hiring? - Save valuable time.  Use our interview question bank, sample interviews and interview forms to develop interviews quickly, easily and accurately to hire the right person.

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SUPERVISION INTERVIEW RESOURCES

• The First-Time Manager, Loren Belker, 2005
  This guide covers leadership, motivation, discipline, and other tricks of the trade that are required of anyone in a supervisory position. 
• Becoming a Successful Manager : How to Make a Smooth Transition from Managing Yourself to Managing Others, Jack Grossman, 2001
  Advice and exercises to make a smooth transition to supervisor. Start off right and avoid the pitfalls.
• Skills for New Managers, Morey Stettner, 2000
  Specific answers for hiring new employees; delegating work efficiently; dealing with stress; communicating effectively with your employees; how to master mentoring, leadership, and coaching styles.  Includes bulleted lists, checklists and definition of terms.
• What Makes A Great Manager? 
  Management and supervision guide with tips, answers and free resources.  A good resource for situational questions.

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SUPERVISION INTERVIEW QUESTIONS

1. You have an exemplary employee who suddenly starts coming in late. How will you handle this situation?
2. You supervise a group of employees, one employee complains that the office is too hot, another employee complains that the office is too cold. How will you handle this?
3. An employee complains that you gave another employee a benefit that the employee did not receive. He states that this is not fair. How will you handle this employee?
4. A supervisor from another group comes to you and complains that your employee visits the other group constantly and disrupts the work. What steps will you take?
5. An employee from another group comes to you and complains that your employee visits the other group constantly and disrupts the work. What steps will you take?
6. An employee is not performing the assigned tasks correctly. As the supervisor what will you do?
7. An employee continues to make careless mistakes. How will you address the situation?
8. You notice that an employee is continually on the telephone for personal telephone calls. What steps will you take?
9. Your organization does not have a dress code. However, one of your employees continues to come to work in inappropriate attire. How will you handle this situation?
10. An irate citizen calls regarding one of your employees who was speeding on the expressway. What steps will you take regarding the employee?
11. A work stoppage has just concluded. A number of employees participated in the work stoppage, while others came to work. To insure that your organization continues to work effectively, what steps can you take?
12. Your employee complains that an employee from another group has been coming over and disrupting work. How will you handle this complaint?
13. An exemplary employee starts to become listless at work, misses deadlines, comes in late, and takes extended breaks. As the supervisor what action will you take?
14. It's your first day on the job.  Your new job includes the supervision of 10 employees.  What is the first thing you will do?
15. You smell alcohol on an employee. What will you do?
16. Your employee operating a piece of heavy equipment appears to be under the influence. What action will you take?
17. Two of your staff are involved in a verbal altercation in your office area. How will you handle this situation?
18. One of your employees is using derogatory language on a telephone call. You and a number of your staff hear the employee. What will you do? If you pursue disciplinary action, what will the charges be?
19. During a routine audit, you find that the timekeeper credited herself with more overtime than was actually worked. How will you address the situation?

For more interview questions and answer tips, order the Complete Interview Guide and Supervision Interview Guide.

INTERVIEW IN DEPTH
A detailed answer and analysis of a tough interview question from Matt & Nan DeLuca, authors of the best selling "Best Answers to the 201 Most Frequently Asked Interview Questions" and "More Best Answers to the 201 Most Frequently Asked Interview Questions"

How do you deal with an unhappy or frustrated employee?

This is an attempt to evaluate your management and supervisory skills; also to look at your team-building abilities.  If the employee was under your supervision, what approach would you take to counsel him/her?  How about if it was a member of your work team?  Or just another fellow employee?

Now, the interviewer is not interested in what WE would do...what would you do?  Break down the problem...is the frustration affecting his/her work? or do you think other problems might arise?  What alternatives are open to you?  Do you feel you are good at talking to people, getting them to open up?  If not, then what?  Are there counselors available to employees as part of company supported benefit packages?

You have an exemplary employee who suddenly starts coming in late. How will you handle this situation? 

Take the employee aside and talk to the employee in private. Mention that you've noticed the sudden change in attendance and ask what you can do to help correct the situation.

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